1. Clearly spell out your schedule and what is involved in detail.
The Department of Transportation has very strict rules that govern a driver’s hours of service. We must adhere to them, and they are not flexible. Please send a detailed itinerary to us a few days prior to your trips departure.
2. Ask how long the company has been in business.
Longevity is not a guarantee of great service but is a good indicator. Daisy Charters and Shuttles was started in 1980. In 1987, we purchased our first motorcoach and now run a fleet of 26 late-model coaches.
3. What is the company’s DOT and DOD Safety rating?
A satisfactory rating is standard for the Department of Transportation (DOT). Never charter from a company with an unsatisfactory rating. Call the Federal Highway Administration’s Office of Motor Carriers at 1-800-832-5660 or go to www.safersys.org to verify a carrier’s safety rating and the date it was last inspected.
The Department of Defense (DOD) rates companies from 1 to 5 with 1 as the highest rating and 5 the lowest. The DOD inspection is quite thorough, so companies with a rating of 1 have high safety standards. Not all companies apply for DOD approval but those that do meet a higher standard than the Department of Transportation requires.
Daisy Charters and Shuttles has earned and maintained a 1 rating form the DOD since the beginning, and we are very proud of it. In 1999, Daisy Charters and Shuttles was the first charter bus company to win the DOD’s Military Traffic Management Command award for quality service. We have since won it two more times.
4. Ask for References.
Request and contact references from similar type groups traveling on similar type programs. Never charter from a company unwilling to provide references. Please ask us for references. We are happy to provide them!
5. Ask the company’s procedures for on-the-road emergencies.
Daisy Charters and Shuttles has quarterly safety meetings throughout the year to review safety and emergency procedures. Additionally, we stay well connected with other operators throughout our region if the need arises to get on-the-road help.
6. Is the company available for inspection?
You should inspect the motorcoach equipment, general offices and garage facilities before signing any contracts or agreements. You can tell a lot about a company just by looking. Please feel free to stop by our offices between 8:30 am to 5:00 pm Monday through Friday.
7. Are the motorcoaches DVD and restroom-equipped?
For your convenience (and in many cases sanity), all of our motorcoaches have a restroom, DVD player with monitors, and overhead and underneath luggage storage.
8. Who pays for the driver’s hotel?
Find out if the driver’s room is included in the cost of the charter and if the driver must stay at the same hotel. We require the chartering party to reserve and pay for the driver’s room on all overnight charters. For safety reasons, we require a private room for each driver.
9. What is included in the price you are quoted for a trip?
Some companies add a fuel charge or “environmental fee” to the cost of your trip when they bill you after the trip.
When you receive a quote/contract from Daisy, the price at the bottom is the complete cost for the trip as described on the quote/contract. Additional charges will only appear if the charter runs over the agreed upon times or mileages.